Customer Services

When contacting us regarding an existing order, please provide as much information as you can about you and your order to enable us to respond quickly and effectively to your query.

For your protection, please do not provide credit card numbers, passwords, bank account numbers or other non-public information when contacting us. Public internet email is a communication channel which cannot be guaranteed to be secure, therefore there are no guarantees that any email or its contents have not been intercepted by a third party or have been altered after being sent. The Ticketline Network Limited is committed to ensuring the privacy of your information.

Customer Services Hotline: 0161 813 2222
Address: Customer Services
The FA Ticketline
PO Box 4061
M60 1YT
Opening Hours: Monday to Friday


Bank Holidays
09.00 - 17.00

10.00 - 13.00

09:00 - 13:00
We're closed Christmas Day and New Years Day. Sales Hotline

Alternatively complete this form

* denotes a required field, but the more of information you can provide, the quicker we will be able to answer your query.

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What if the final I want to attend is sold out?

If the final you wish to attend is now sold out, please contact to join the email waiting list. Should more tickets become available, a member of our team will be in touch.

Can children attend?

Yes, however all children under the age of 14 must be accompanied by an adult (over 18).

Any individuals participating in the cup final cannot be responsible for children U14, please ensure an additional adult will be responsible for children U14 during the cup final. All groups must have adequate numbers of adult supervisors to support the children in their care. The FA’s Guidance regarding adult to child ratios can be found here:

Accessible Places

We will endeavour to facilitate accessibility requirements where requested, with a number of wheelchair spaces, audio description headsets and BSL translators available for each final. Any spectators with special requirements should contact outlining their request to ensure we can cater for this on the day.

Filming and Photography

By attending this event you consent to being filmed and the footage used without further notice. If you have any concerns please contact

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